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FAQ

Will my final print be the same as my laser printer output or in my monitor?
It is not possible to achieve 100% color quality as in your laser printing and monitor. Computer monitor is using RGB mode, while our printing is in CMYK mode. Color displayed on your computer monitor is created by projected or additive light. Therefore there is no guarantee that the finished products are exactly matching your laser printing, monitor, or digital print outs. Different printer, be it inkjet or laser printers will have varying results.

we hightlight that there isabout 10% color difference when is printing out from the artwork on computer monitor . Color differences are unavoidable; all we can do is try our best to make the print out color closer to that shown on monitor. We will not accept this kind of returning request.

Can you guarantee that the output printing colors are the same as my sample?
It is known in the printing industry that printer cannot guarantee that they can match your required colors 100%. Even from one commercial printing firm to another, there can be differences in the outputs. If you require a better match color, you can send us the digital proof.

What file format do you accept?
We highly recommend use of Illustrator or InDesign format. Besides that, you may want to consult us if you are using PDF, Adobe Photoshop or AI.CDR

How can I send you the artwork?
You can email to our sales team at This email address is being protected from spambots. You need JavaScript enabled to view it. If the files are too large, you may contact us. We will advise you on how to upload or arrange our sales personnel to pickup the CD or thumb-drive from you. Remember to save a copy of JPEG or PDF or hardcopy for checking purpose.

What is the difference between RGB and CMYK mode?
RGB is the color mode used for display devices such as monitors and televisions, and it is not printable. Computer’s monitor uses RGB.

CMYK refers to the 4 inks used by printing presses. C is Cyan, M is Magenta, Y is Yellow, and K is black.

A common mistake made by customers is in providing the file in RGB format when submitting their print job. CMYK mode is required as we need to separate the objects into 4 colors so that a separate printing place can be made for each of the colors.

What is Offset printing ?

Offset printing is a widely used printing technique. Offset printing is where the inked image is transferred (or "offset") from a plate to a rubber blanket. An offset transfer moves the image to the printing surface. When used in combination with the lithographic process, a process based on the repulsion of oil and water; the offset technique employs a flat (planographic) image carrier. So, the image to be printed obtains ink from ink rollers, while the non-printing area attracts a film of water, keeping the non-printing areas ink-free.

Currently, most books and newspapers are printed using the technique of offset lithography.

What is letterpress ?

Letterpress printing is a technique of relief printing. A worker composes and locks movable type into the bed of a press, inks it, and presses paper against it to transfer the ink from the type which creates an impression on the paper.

Letterpress printing was the normal form of printing text from its invention by Johannes Gutenberg in the mid-15th century and remained in wide use for books and other uses until the second half of the 20th century, when offset printing was developed. More recently, letterpress printing has seen a revival in an artisanal form。

A Product of E Group Holding Pte Ltd
Email: enquiry@eprinting.sg  grace@eprinting.sg  jenny@eprinting.sg 
Order hotline: 6652 8129 ;   6669 0371 ;  
Collection Point: Bedok Reservoir View Aquarius by the park 21 #18-03 Singapore 478936
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